Shipping policy

Shipping to Destinations outside India

All international orders are subject to shipping charges based on weight and destination country.
Your shipment could be subject to Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
Check the tentative Customs Duty Charge / Import Duty / VAT / Other applicable government taxes here.
These charges will have to be paid by the consignee. The brand is not liable to pay them under any circumstances.
The shipping charges mentioned in the total order value does not include these charges.
If the consignee refuses to pay the liable shipment custom charges upon its arrival in the destination country the brand will deduct complete shipping and return duty charges from the consignees order value while processing the refund.
The brand will only be responsible for compliance with export and customs laws of India. The consignee must ensure compliance with import and customs laws of the country they are having the products shipped to.
The number of products ordered by the customer may exceed the total number permissible by their country for clearance upon arrival. In this regard, the customer must consider these limits placed by their country while ordering products from the brand.
The brand will fulfil all international orders from its end. However, the consignee will be responsible for the entry of the products to the country they have chosen to have the products shipped to and for compliance with all applicable laws pertaining to the same, including without limitation, payment of Customs Duty Charge / Import Duty / VAT / Other applicable government taxes on arrival in the destination country.
In the event and for any reason whatsoever, an order does not get cleared by customs in the destination country, the brand may, at its sole and absolute discretion, consider a refund of the customer’s order amount after deducting the shipping costs, return duty charges and any other charges incurred by the brand while processing the order and having the products shipped to the customer.
Please confirm that your order and the products therein are in compliance with and the delivery permissible under the laws of your country.

General

All domestic orders are currently being shipped free. All international orders are subject to shipping charges based on weight and destination country. These charges are visible at the time of checkout. Purchases are shipped from our warehouse in Faridabad, Haryana by courier.

Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.

Order Deliveries Will Be Made Between

10:00 AM – 6:00 PM Monday – Sunday. Excluding public holidays.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.

Forestry ™ is not responsible for damage after delivery.
For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.

Cash on Delivery

Due to COVID restrictions at many places along with maintaining safe social distancing measures, CoD is currently not available to our customers right now.